Shipping policy

Shipping Policy

Thank you for shopping with us.

Our goal is to deliver your order as quickly and safely as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–2 business days after your purchase is placed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer. If this happens, we'll notify you as soon as possible.

Shipping Times

Estimated delivery time for most orders is:

3–10 Business Days

Please note that shipping estimates begin after your order has been processed.

While we strive to meet these delivery estimates, shipping times may occasionally be affected by factors outside our control, including carrier delays, weather conditions, customs inspections, or high shipping volumes.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

We cannot guarantee changes to an order once it has been placed. If an incorrect address is provided and the package has already shipped, we are unable to redirect the shipment.

Lost or Delayed Packages

If your tracking shows no movement for an extended period or your package appears to be lost, please contact our support team.

We'll work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

This allows us to resolve the issue promptly.

Delivery Delays

Although most orders arrive within the estimated timeframe, unexpected delays can occur due to:

  • Weather conditions
  • Carrier disruptions
  • Customs inspections
  • Peak holiday seasons
  • Other unforeseen logistical events

We appreciate your patience and understanding should any delays occur.